Delivery times, sink compatibility, returns and payment. If your question is not here, email us and a person will answer it.
We process orders within 1 to 3 business days, and delivery then takes a further 7 to 9 business days. That is roughly 8 to 12 business days in total from the moment you place your order.
If we cannot ship your order within that window, we contact you before it runs out. You then choose: accept a new delivery date, or cancel the order for a full refund.
Full details are in our Shipping Policy.
Nothing. Shipping is free on every order, with no minimum spend and no threshold to reach. The price you see on the product page is the price you pay.
Orders are dispatched from our fulfilment partner's warehouse, which is located outside the United States. That is why the delivery window is 8 to 12 business days rather than two.
An order containing several items may arrive in more than one parcel, with separate tracking numbers, at no extra cost to you.
Once your order ships you receive a confirmation email with a tracking number. Carriers usually take 24 to 72 hours to register the first scan, so an empty tracking page on day one is normal and not a sign that anything is wrong.
If tracking has not moved after five business days, email contact@harrisonbrass.com with your order number and we will chase it. If it has not moved for ten consecutive business days, we open a formal investigation with the carrier and either resend your order or refund it in full, as set out in our Refund Policy.
Yes, as long as the order has not shipped. Email contact@harrisonbrass.com with your order number as soon as possible and we will stop it if we still can.
Once an order has shipped it cannot be cancelled, but you can still return it under our 30-day return policy.
Email us immediately with your order number and the correct address. If the order has not shipped, we will update it. If it has already shipped, we cannot redirect it, and we have to wait for the carrier to return the parcel before we can resend or refund.
No. We currently ship to addresses in the United States only. Orders placed for delivery outside the United States are cancelled and refunded in full.
Every product page has a specification table. The lines that decide whether it fits are:
Measure your existing setup and compare it to those values before ordering. If you are unsure, a licensed plumber can confirm it in a couple of minutes, which is far cheaper than a return.
A deck mounted faucet is fixed through holes in the sink or the countertop. A wall mounted faucet is fixed to the wall above the basin, with the plumbing running inside the wall.
The two are not interchangeable. Switching from one to the other means moving pipework, which is a job for a plumber. Check the Installation Type line on the product page before you order.
Count the holes in your sink or countertop first, then match them to the product page:
A single-hole faucet can often be fitted to a three-hole sink using a deck plate, if one is listed as included on the product page. Going the other way round is not possible.
It depends on the model. The specification table on each product page lists what is in the box, including supply hoses where they are supplied. If a part is not listed, assume it is not included.
Depending on your existing plumbing, an adapter may still be needed to connect to your shut-off valves. Compare the Inlet Thread on the product page with your supply lines before ordering.
No. We are an online retailer, not a plumbing contractor. We do not carry out installations and we do not arrange them.
Installation should be done by a qualified professional, in line with the plumbing code that applies where you live.
Replacing a like-for-like faucet is within reach of a confident DIYer with the right tools, and most models come with manufacturer instructions in the box. Anything involving new holes, moved pipework or a change of mounting type is not.
We recommend a licensed plumber in every case. We cannot advise on your specific plumbing, and damage caused during installation is not covered by our return policy.
You have 30 days from delivery to return an item. To be accepted it must be uninstalled, unused, and returned in its original packaging with all parts and accessories included.
There is no restocking fee. The full terms are in our Refund Policy.
Email contact@harrisonbrass.com with your order number and the reason for the return. We reply within 1 to 2 business days with a return authorisation, the address to send it to, and an estimated return shipping cost.
Please do not ship anything back before you have that authorisation, as unannounced returns cannot be matched to an order.
To our fulfilment partner's warehouse, which is located outside the United States. An authorised return is therefore an international shipment: it can take several weeks to arrive.
Our Belgian address on the Contact Information page is our registered business address. It is not a return address, and returns sent there cannot be processed.
If you want the return address and an estimated return shipping cost before you place an order, email us and we will send you both.
We do if the item arrived damaged, is defective, or is not what you ordered. Send us a photo with your email and we cover the return, plus a replacement or a full refund, whichever you prefer.
You do if you simply changed your mind. Because the return travels internationally, that cost can be significant relative to the price of the item, so we always give you the estimate before you ship anything and you decide from there. Nothing is deducted from your refund for the original delivery, since shipping was free in the first place.
We inspect returns on arrival and issue the refund within 10 business days of receiving the item, to the original payment method. Your bank or card issuer may take a few extra days to show it on your statement.
For an order cancelled before it shipped, the refund goes out within 7 business days.
Yes. We cannot accept items that have been installed, used, modified, or damaged after delivery, and we cannot accept returns without the original packaging and parts.
This does not affect your rights if an item was faulty or damaged when it reached you.
Not directly. The fastest route is to return the item for a refund and place a new order for the model you want, so you are not waiting on two shipments in sequence.
If the item was defective or the wrong one arrived, we send a replacement instead, at no cost to you.
It varies by model, so we do not generalise. The Material and Finish lines in the specification table on each product page tell you what that specific faucet is made from and how it is finished.
Wipe it with a soft cloth, warm water and a little mild soap, then dry it. That is genuinely all most finishes need.
Avoid abrasive pads, scouring powders, and cleaners containing bleach, chlorine, ammonia or acid, as these are what strip finishes. Finish damage caused by harsh cleaners is not covered by our return policy. Drying the faucet after use is the single best way to keep water spots and limescale off it.
Only if the product page says so. The specification table lists everything included in the box. Drains, pop-up assemblies and shower components are sold separately unless they appear in that list.
Items that arrive damaged, are defective, or are not what you ordered are covered by our Refund Policy for 30 days from delivery, at no cost to you.
We do not currently offer a separate extended warranty. If a specific model carries a manufacturer warranty, it is stated on that product page.
Screens vary, and so does the light in your kitchen or bathroom. Brushed and matte finishes in particular photograph differently depending on the lighting.
If the difference is more than a shade and you are not happy with it, our 30-day return window covers you, as long as the faucet has not been installed.
We accept all major credit and debit cards, plus the digital wallets shown at checkout, such as Apple Pay, Google Pay, Shop Pay and PayPal where available.
Yes. The entire site runs over an encrypted HTTPS connection, and payments are handled by Shopify's PCI DSS compliant checkout. Card details are processed by the payment provider, are never stored on our systems, and we never see them.
We do not currently collect US sales tax at checkout. The price shown on the product page is the total price you pay. If we become required to collect sales tax, it will be calculated and shown at checkout before you confirm and pay.
No. Orders ship on a Delivered Duty Paid basis: any import duties that apply are handled and paid by us before your parcel clears US customs. The total shown at checkout is the total you pay, and the carrier will not ask you for anything on delivery.
All prices are shown and charged in US dollars (USD).
Harrison Brass is a trading name of SB Group, sole trader Soufiane Bousta, Rue Grisar 13, 1070 Anderlecht, Belgium. Company registration BCE 0803.778.523, VAT BE 0803.778.523.
You can reach us at contact@harrisonbrass.com or on +32 485 43 13 68, Monday to Friday, 9:00 AM to 2:00 PM ET. We reply within 1 to 2 business days. More on our About page.
Tell us your sink setup or your order number and we will give you a straight answer within 1 to 2 business days.
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