Questions about an order, a delivery, a return, or whether a fixture fits your setup: email us and a real person answers.
You can also use the form below. Include your order number if your message is about an existing order.
Soufiane Bousta, trading as SB Group
Rue Grisar 13, 1070 Anderlecht, Belgium
Belgian enterprise number (BCE/KBO): 0803.778.523
VAT: BE0803778523
This is our registered business address. It is not a return address. Return instructions and the correct return address are sent with your return authorization. See our Refund and Return Policy.
Delivery timeframes, tracking, returns, cancellations and refunds are answered in detail on our FAQ page, our Shipping Policy and our Refund and Return Policy.
Questions about sizing, an order already placed, a return or a warranty claim: write to us and a person will answer.
Response time: within one business day.
Hours: Monday to Friday, 9:00 AM to 6:00 PM ET. Saturday, 10:00 AM to 4:00 PM ET.
If your message is about an existing order, include your order number so we can answer it in one reply. If you are asking whether a faucet fits, send us the number of holes in your sink and the center-to-center spacing between the outer holes.
Orders ship in 1 to 3 business days and arrive within 7 to 9 business days after that. Returns are accepted for 30 days from delivery, and every faucet carries a 1-year limited warranty against defects in materials and workmanship.
